Effective date
2026-04-20
Nos esforzamos por ofrecer una experiencia estable y fiable de generación de imágenes y vídeo con IA. Lee con atención esta política de reembolsos antes de comprar. Al realizar un pedido o iniciar una suscripción, reconoces y aceptas el alcance y las limitaciones de esta política.
1. Eligibility
- Las solicitudes de reembolso solo aplican a compras por suscripción (p. ej. créditos o ventajas obtenidos con la suscripción). Los paquetes de créditos puntuales (si existen) no son reembolsables.
- Time limit: you must submit a refund request within 3 days after purchase.
- Uso de créditos: si has utilizado más de 50 créditos de suscripción, no tendrás derecho a reembolso (independientemente de la fecha de compra).
- We may require order/transaction details to verify eligibility. If we cannot verify the purchase, the request may be denied.
2. How to request a refund
If you meet the eligibility criteria above, contact support@yevideo.io to submit a refund request. To speed up processing, please include the information below in your email.
2.1 What to include in your email
- Order number or transaction ID
- Purchase date
- Reason for refund (a brief description is sufficient)
- El correo de la cuenta utilizada (si difiere del de pago, indícalo)
2.2 Submission timing
Please submit the request within 3 days after purchase; late submissions may be rejected.
3. Refund processing
After we receive your request, we will review it and notify you as soon as possible. If approved, the refund will be returned to the original payment method; timing depends on payment channels/banks.
We typically respond within 2–3 business days (excluding settlement time of payment processors).
Please note: the refunded amount may be reduced by processing fees of up to 6% of the original payment amount.
4. Non-refundable cases (examples)
- Paquetes de créditos puntuales (si existen).
- Requests submitted more than 3 days after purchase.
- Suscripciones en las que ya se han usado más de 50 créditos de la suscripción.
- Requests without verifiable order/transaction information.
5. Changes to this policy
We may update this Refund Policy. After an update, the content published on this page will prevail.
6. Contact us
For refund requests or questions, email support@yevideo.io.