Effective date
2026-04-20
Buscamos oferecer uma experiência estável dan confiável de pembuatan de gambar dan video dengan IA. Leia esta Kebijakan Pengembalian Dana dengan atenção antes de comprar. Ao efetuar um pedido atau iniciar uma langganan, Anda reconhece dan concorda dengan o escopo dan as limitações desta Política.
1. Eligibility
- Pedidos de pengembalian dana aplicam-se somente a compras de langganan (por exemplo, kredit atau benefícios obtidos por langganan). Pacotes avulsos de kredit (se existirem) tidak são reembolsáveis.
- Time limit: you must submit a refund request within 3 days after purchase.
- Uso de kredit: se Anda tiver utilizado mais de 50 kredit dari langganan, tidak será elegível a pengembalian dana (independentemente dari data dari compra).
- We may require order/transaction details to verify eligibility. If we cannot verify the purchase, the request may be denied.
2. How to request a refund
If you meet the eligibility criteria above, akunct support@yevideo.io to submit a refund request. To speed up processing, please include the information below in your email.
2.1 What to include in your email
- Order number or transaction ID
- Purchase date
- Reason for refund (a brief description is sufficient)
- The email of the account you used (if it differs from the payment email, please also explain)
2.2 Submission timing
Please submit the request within 3 days after purchase; late submissions may be rejected.
3. Refund processing
After we receive your request, we will review it and notify you as soon as possible. If approved, the refund will be returned to the original payment method; timing depends on payment channels/banks.
We typically respond within 2–3 business days (excluding settlement time of payment processors).
Please note: the refunded amount may be reduced by processing fees of up to 6% of the original payment amount.
4. Non-refundable cases (examples)
- Pacotes avulsos de kredit (se existirem).
- Requests submitted more than 3 days after purchase.
- Langganans em que já tenham sido utilizados mais de 50 kredit dari langganan.
- Requests without verifiable order/transaction information.
5. Changes to this policy
We may update this Refund Policy. After an update, the content published on this page will prevail.
6. Akunct us
For refund requests or questions, email support@yevideo.io.